Terms of service

The products available for sale on www.loveborns.com (hereinafter “Loveborns”) are sold and invoiced by De Santo Fabiola, located at Via Federico Persico, 43 – 80141 Naples (Na), a company registered with the Naples Chamber of Commerce under REA number NA-1111471 in the Business Register, Tax Code DSNFBL92B64F839R, VAT number 10512671214.

For any information regarding orders, shipments, or purchases in general, you can contact the Loveborns customer care team at:

Email: info@loveborns.com

Hours: Monday to Friday 8:30 am – 6:00 pm (CET)

GENERAL CONDITIONS OF SALE

Acceptance of the general conditions of sale and conclusion of the contract

1.1 The contract established between Loveborns and the Customer (i.e., the individual who makes a purchase on the Site, not related to their commercial, business, or professional activity) is considered concluded upon acceptance, even partial, of the order by Loveborns. In case of non-acceptance of the order, Loveborns will promptly inform the Customer.

1.2 By placing an order in the various ways provided, according to the order form on the Site (hereinafter the “Order”), the Customer declares to have read all the information provided during the purchase process and fully accepts these general conditions (hereinafter the “Conditions”).

1.3 These Conditions can be printed or stored on a durable medium, in compliance with the provisions of Article 12 of Legislative Decree 70/2003 and Article 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

1.4 Loveborns will refund the Customer the full amount paid, net of shipping costs and any customs duties paid for importation, within 14 (fourteen) days from the cancellation date, transferring the charged amount using the same payment method the Customer used for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any costs resulting from this refund. Loveborns may withhold the refund until the returned product is received.

Purchasing Procedure

2.1 The products offered for sale by Loveborns are only those present on the Loveborns.com site at the time the Order is placed, as described in the relevant product information sheets.

2.2 It is understood that the images accompanying the product description are for informational purposes only and may not be perfectly representative of its characteristics but may differ, for example, in color and size (also due to the browser and monitor used for accessing the Site and viewing the images).

2.3 To place an Order, the Customer must complete the form on the Site and send it after having carefully reviewed these Conditions, as well as the characteristics of the product(s) they intend to purchase. The Customer must also request, if desired, an invoice for the purchase from Loveborns, pursuant to Article 22 of Presidential Decree no. 633/1972.

2.4 The correct receipt of the Order is confirmed by Loveborns via an email response, sent to the email address provided by the Customer. This confirmation message will include a summary of the purchase conditions, as required by applicable law, as well as the data entered by the Customer, so they can verify it and, if necessary, promptly report any corrections of incorrect data.

Prices and Payment Methods

3.1 The prices indicated on the site are inclusive of taxes and VAT. Any shipping or payment costs are communicated to the Customer in advance through the Site or these Conditions.

3.2 The following payment methods are provided:

(i) PayPal

The PayPal circuit can be used by the Customer according to its specific terms.

(ii) Credit Card

In cases of purchasing goods with the Credit Card payment method, the transaction may take place through the secure PayPal server or another secure server chosen by Loveborns.

At no time during the payment process will Loveborns be able to know the Customer's credit card information, transmitted via a secure connection directly to the bank's site that handles the transaction. No Loveborns computer archive will store such data, and under no circumstances can Loveborns be held responsible for any fraudulent or improper use of credit cards by third parties at the time of payment.

(iii) Bank Transfer (only for European Union countries)

In the case of a bank transfer purchase, the bank details for payment will be displayed. Shipping of the goods will only occur upon actual receipt of payment by the bank.

Klarna and Amazon Pay

Klarna

You can learn more about the deferred payment option and how to use it online [here].

To offer you Klarna's payment methods, we may pass your personal data in the form of contact details and order details to Klarna at checkout so that Klarna can assess your eligibility for their payment methods and tailor these payment methods for you. Your personal data transferred is processed in line with Klarna’s privacy policy.

Amazon Pay

Amazon Pay is an online payment service offered to Amazon customers. No additional registration or login is required.

Transactions are secure and protected, and everything can be monitored from your Amazon account. Amazon Pay allows you to pay online quickly and securely.

Product Delivery and Related Costs

4.1 The purchased products will be shipped to the address indicated by the Customer in the Order within 24-48 hours from the acceptance of the Order by Loveborns, at the cost specifically indicated on the Site before the Order is sent. Loveborns reserves the right to...

4.2 For deliveries requested in countries outside the European Union, any customs import fees will be borne by Loveborns.

4.3 The delivery times indicated by Loveborns are to be considered purely indicative, and any delay in delivery or any delivery made in successive partial shipments does not entitle the Customer to refuse the delivery or request compensation or indemnities.

4.4 At the time of delivery of the products, the Customer is required to check:

that the number of packages being delivered corresponds to what is indicated on the transport document.

that the packaging is intact, undamaged, not wet, or otherwise altered, including the sealing materials (adhesive tape or metal straps).

Any damage to the packaging and/or the product or any discrepancy in the number of packages or information must be immediately reported by noting a specific remark on the delivery document to be returned to the courier.

Any issues related to the physical integrity, correspondence, or completeness of the received products must be reported within 7 days of delivery, following the procedures outlined in this document.

Right of Withdrawal

5.1 Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and thus the purchase contract for any reason, without the need to provide explanations and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

5.2 To exercise the right of withdrawal referred to in the previous article 5.1, the Customer must send a communication to Loveborns to that effect, within the indicated period, to the following email address info@loveborns.com, and use the appropriate form available on the Website.

Registered users can access the "RETURNS" section of their user dashboard to manage return requests.

Unregistered users must complete the form available at these addresses:

ITALY: www.loveborns.com

5.3 In the case of withdrawal, the Customer must return the products to Loveborns at their own expense within 14 (fourteen) days of withdrawal: For returns, the shipping address is:

Loveborns - Via Federico Persico 43, 80141 Naples NA Italy

The goods must be returned intact, complete with all parts, and in the original packaging (bags and boxes), stored and used only for the time necessary to establish and verify their nature, characteristics, and size, according to normal diligence, without signs of wear or dirt, in compliance with the conditions listed below:

the right of withdrawal applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g., accessories, complementary items, etc.);

for the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc.);

the shipping costs for returning the item will be exclusively borne by the customer.

shipping costs for purchases outside the EU will be borne by the customer, while any customs fees will be covered by Loveborns;

If the customer chooses to return the item on their own, the shipment, until the certificate of receipt at the warehouse indicated by Loveborns, will be under the complete responsibility of the customer;

If the customer chooses to return the item on their own, in the event of damage to the item during transport, Loveborns will inform the Customer, to allow them to file a timely complaint against the courier they selected and obtain a refund; the product will then be made available to the Customer, simultaneously canceling the withdrawal request;

If the customer chooses to return the item on their own, Loveborns will not be responsible in any way for damage, theft, or loss during or related to the return shipment.

5.4 Loveborns will refund the Customer the full amount already paid, net of any additional shipping costs (as per art. 56, paragraph 2, of Legislative Decree 21/14), within 14 (fourteen) days from the withdrawal, using the procedure for reversing the charged amount, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any costs as a result of this refund. Loveborns may withhold the refund until receipt of the returned product or until the Customer demonstrates having correctly returned the product, whichever comes first.

5.5 In any case, the Customer will forfeit the right of withdrawal in cases where Loveborns ascertains that:

the returned product and/or its accessories and/or its packaging are not intact;

the product is missing its external packaging and/or the original internal packaging;

the product is missing integral elements and/or accessories (e.g., closures, laces, buckles, etc.).

In the case of forfeiture of the right of withdrawal, Loveborns will return the purchased product to the sender, charging the shipping costs to the sender and, if already refunded, the price of the product.

Warranties

6.1 All products sold by Loveborns are covered by a 24 (twenty-four) month warranty for conformity defects, pursuant to Title III of Legislative Decree 206/2005. To benefit from warranty assistance, the Customer must retain the invoice, or the payment receipt, along with the delivery document.

6.2 The warranty for conformity defects will apply as long as the relevant product has been used correctly, in accordance with its intended use and what is specified in the instructions for use and washing provided with the product or on it.

6.3 In the event that, for any reason, Loveborns is unable to provide the Customer with a product under warranty (repaired or replaced), or if repair or replacement is, due to the value of the product, excessively burdensome, Loveborns may proceed with an appropriate price reduction or the refund of the full amount paid, resulting in the termination of the contract.

6.4 In cases where the application of the warranty requires the return of the product, it must be returned by the Customer in its original packaging, complete with all parts (including packaging and any documentation and accessory equipment).

Complaints and Requests for Information

7.1 Any complaints or requests for information can be directed to Loveborns at the following email: info@loveborns.com

Privacy

8.1 Personal data collected when placing the Order will be processed by Loveborns solely for the purpose of fulfilling the Customer's expressed requests, in compliance with EU Regulation 2016/679 and the privacy policy available on the site. Any additional processing will only be carried out with the express consent of the Customer.

Applicable Law

9.1 The sales contract governed by these Conditions and its execution is regulated by Italian Law, excluding its conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods. For the resolution of related disputes, the competent court will be that of the Customer's place of residence.

9.2 We wish to inform you that the European Commission provides a platform for the out-of-court alternative dispute resolution, including cross-border cases, accessible at http://ec.europa.eu/odr

Art. 10 – Copyright

Trademarks, logos, and other distinctive signs present on the site belong to their respective owners. The use of trademarks, logos, and other distinctive signs, including reproduction on other websites by unauthorized third parties, is prohibited. The site content is protected by copyright (texts, images, and graphics).

Art. 11 – Agreement

This contract supersedes all previous contracts, agreements, and understandings between the parties and constitutes the entire agreement between the parties regarding the subject of the contract, along with the order, the general terms and conditions of site use, and the registration service terms. Any changes or modifications to the contract must be agreed upon in writing by both parties.

Art. 12 – Communications

All communications between the parties must be made in writing and sent to the address of the other party indicated in the contract and order. Communications sent to the email address of the other party, as indicated on the website and in the order, are also considered written communications.

Communications regarding the validity or existence of this agreement must be delivered exclusively by hand or sent by registered letter with acknowledgment of receipt.

Art. 13 – Language

The sales contract is drawn up in five versions: Italian, English, French, German, and Russian. In the event of discrepancies in translation, the Italian version will prevail.

GIFT CARD - General Terms of Use

14.1 By purchasing and using the Gift Card, the Customer accepts the terms and conditions stated herein in their entirety and without any reservation.

14.2 Gift Cards are sent in digital format to the recipient's email address (provided during purchase) and can be used as a payment method on our official online store until the credit is exhausted.

14.3 The Gift Card is not nominative and can be used by anyone who presents it for the purchase of items. The holder of the Gift Card is solely responsible for its use and safekeeping. In the event of theft, loss, or damage, the Gift Card will not be replaced or refunded, even partially.

14.4 The Gift Card is valid exclusively for the purchase of items on the official website www.loveborns.com. It cannot be used on any other website than the one it was purchased from.

14.5 The Gift Card cannot be purchased using another Gift Card, discount vouchers, gift vouchers, or coupons.

14.6 The Gift Card can be used in multiple transactions up to the initial value indicated.

14.7 The Gift Card is valid for 1 year and can be used upon payment of the corresponding amount and its activation at the time of purchase. Activation of the Gift Card is concurrent with its purchase. Once expired, the Card cannot be renewed or used for purchasing items, and the remaining value cannot be refunded or converted into cash, even partially.

14.8 If the purchase price of the desired items exceeds the remaining value of the Card, the difference must be paid using the payment methods accepted on the official website www.loveborns.com.

14.9 Refunds related to the return of items purchased with a Gift Card will be made by issuing a promo code of equal value to be used in our online store.